We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zaynpaws.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zaynpaws.com.

Thank you for shopping at Zayn Paws. We want you to love your purchase, and if something isn't right, we're here to help.

RETURN WINDOW
We offer a 30-day return policy you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:
- In the same condition as received
- Unworn or unused, with tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase

HOW TO START A RETURN
Contact us at support@zaynpaws.com to request a return.

Once your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

DAMAGES & ISSUES
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately at support@zaynpaws.com so we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products (special orders)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards

If you have questions about a specific item's eligibility, please get in touch.

EXCHANGES
The fastest way to get the item you want is to return your original item, and once that return is accepted, place a separate order for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification  in line with EU consumer protection law.

As with standard returns, your item must be unworn/unused, with tags, in its original packaging, and accompanied by proof of purchase.

This 14-day EU right is included within our broader 30-day policy above  EU customers benefit from whichever is more generous.

REFUNDS
Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@zaynpaws.com.

COMPANY INFORMATION
Zayn Paws
Email: info@zaynpaws.com
Website: zaynpaws.com
VAT: SE960309681001